Wagner Equipment Co.

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Field Service Aerial Technician (Architecture)



Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

  • Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
  • Medical, dental, and vision insurance 
  • Life and AD&D Insurance
  • Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
  • Tuition Reimbursement 
  • Employee Assistance Program (EAP)
  • CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
  • Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Pay Rate: $31.05 - $38.48 per hour
Pay is dependent on experience and education.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Repairs and maintains equipment to Wagner Equipment standards.
  • Ability to perform advanced troubleshooting
  • Performs field repairs as needed. Performs all repairs, annual inspections, and preventative maintenance services on high reach aerial equipment and material handling equipment. (i.e. Genie, JLG, MEC, etc)
  • Possesses the ability to operate, repair, and service multiple types of equipment and brands.
  • Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
  • Operates and maintains company service truck, as needed.
  • Continues career development to include on the job training, online, and instructor led training.
  • Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
  • Adheres to all customer requirements while on job site.
  • Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.
  • Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
  • Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
  • Adheres to all customer care standards.
  • Works safely at all times and adheres to all applicable safety policies, procedures, and standards.
  • Performs other duties as assigned.

 

KNOWLEDGE SKILLS AND ABILITIES:

  • • Excellent customer service skills.
  • • Familiar with ANSI A92 aerial work platform standards.
  • • Ability to self-schedule and perform duties with minimal supervision required.
  • • Knowledge and use of Microsoft computer products or other comparable systems required.
  • • Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
  • • Ability to work overtime with minimal notice required.
  • • Ability to drive for long periods of time and overnight travel, as required.
  • • Consistent attendance.

Required Education and Experience:

  • High School Diploma or GED
  • Relevant CAT related courses
  • 3+ years' experience servicing heavy equipment
  • 1+ years administrative/clerical experience
  • 3+ years customer service experience 

Additional Eligibility Requirements:

  • DOT Health Card
  • Class D Driver's License
  • MSHA License

Competencies:

  • Data Entry, Telephone, Reading/Writing, Reasoning, Organizational, Communication & Math Skills
  • Product & Safety Knowledge
  • Basic Knowledge of Microsoft Word and Outlook
  • Intermediate Knowledge of DBS
  • Intermediate Knowledge of ET/SIS/SIS Web/STW
  • Ability to work independently with little or no direction
  • Well-rounded knowledge of CAT equipment

Work Environment:

  • Noise: Loud, Environment: Indoors and Outdoors

Physical Demands:

  • Standing, walking, talking, sitting, use of hands & hearing
  • Ascending or descending ladders, stairs, etc.
  • Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Travel Requirements:

  • 75%- 100%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Service

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