Airlines - Sales Engineer-1 (Finance)

Job Title

Airlines - Sales Engineer-1
Powering great journeys through technology is at the heart of what we do at Amadeus. We are the leading provider of mission critical enterprise solutions for airlines worldwide. As thepremier travel technology company in global aviation markets, through our Altea suite of airline technology portfolio, we provide leading solutions powering airlines reservation, inventory, departure control along with many upstream and downstream systems. With a focus on innovation, Amadeus is at the forefront of delivering transformation towards a traveler centric experience which will enable further differentiation, personalization, and convenience for travelers across the market.

Summary of the role:

We are looking for a talented Sales Engineer to join our growing Americas team. In this role you will bridge the gap between our customer needs and solution portfolio. You will work closely with our airline customers across the Americas, working together with our partners, our regional sales, account teams, customer success managers, product management and R&D to deliver value-generating solutions. You will drive and articulate Amadeus solutions through structured engagements such as discovery and scoping exercises, leveraging deep domain expertise.

If you are someone who is passionate about driving customer success, thrives in a fast-paced environment, motivated by working with innovative technologies, emerging standards, and collaborating with the most dynamic and talented teams in the industry, this could be an exciting career for you.

In this role you'll:

Discovery - Work together with solution consultants, sales engineers will support discovery with specialized, deep solution expertise:

• Conduct discovery workshops with customers or prospects.
  
• Develop relationships across customers' organizations to understand business strategy, requirements, challenges, and decision processes to propose adapted IT solutions.
  
• Broadly understand the market segment in which the customer operates and the specific competitive environment of solutions responsibility.
  
• Research potential customers' business case, initiative, and engagement
  
• Understand the Amadeus strategy and vision and apply it to solution management.
  
• Analyze customer products and service requirements, propose improvements, and develop and monitor plans
  
• Assist the customer in formalizing any functional requirements, initiate the change process and ensure the customer requirements are understood, obtain sizing in due time, and support building commercial proposals.
  

Scoping - Help airline customers transform their business needs and vision into concrete solutions, leveraging Amadeus' products, services and third-party partners required to address customer requirements.

• By conducting both functional and technical scoping, the sales engineer can recommend solutions that optimize value for both the customer and Amadeus.
  
• Coordinate different functional streams on the customer side with Amadeus solution consultants, product management, product definition or R&D teams to ensure end-to-end solution consistency and viability.
  
• Lead functional and technical scoping workshops in identifying and referencing all gaps and interfaces to be developed. Interaction with Amadeus and customer senior management required
  
• Minimize functional and technical gaps throughout the sales engagement
  

Solution proposal - Leverage deep product knowledge to drive customization and integration of new applications

• Produce and deliver solution-related presentations including product demonstrations, translating software features into benefits for solving customer business problems to maximize the customer's perception of solution value
  
• Produce high-level plans and provide high-level presentations on migration and implementation activities
  
• Coordinate the approval process ensuring sign-off of customer and Amadeus internal stakeholder groups.
  
• Identify potential product/process improvement areas
  

Demo delivery

• Build and deliver demos from off the shelf to advanced and customized demos
  
• Create and validate proof of concepts with customer and prospects
  

Internal communication & alignment

• Present and align solution design addressing customer needs with key stakeholders which could include account management, customer success, delivery, implementation, product management and R&D.
  

• Ensure solution alignment with solution consultants on what the customer needs.
  
• Collaborate with the account management team to ensure additional business development opportunities are documented and prioritized.
  
• Alert account manager of potential risks to deal closure.
  
• Amadeus portfolio evolution:
  
• Contribute to Amadeus solution strategy and portfolio evolution by feeding market & customer solutions requirements to Marketing and Product Management for product qualification whenever possible, analyze solution offerings of competitors and inform product management and IT Marketing accordingly
  
• Proposal preparation and positioning - Sales Engineer support during Commercial and Contractual discussions:
  
  • Ensure alignment between the proposed solution with the commercials
    
  • Support solutions consultant & sales and account management in contract negotiations for solution-related issues and review solution-related contract schedules
    
  • Work alongside account management and key stakeholders to develop value proposition and customer proposal
    

About the ideal candidate:

• Education: Bachelor's Degree, and/or equivalent work experience
  
• Work experience: Minimum of 10 years of previous experience in either Sales Engineering, Product Management, R&D, Technical Consulting, or IT Sales in the Airline Industry especially in the areas of Revenue Accounting, Revenue Integrity, Order
  
• Knowledge of
  
• Advanced English skills written and spoken. Spanish, French and other languages are a plus
  
• Advanced knowledge of MS Office suite
  
• Ability to travel Domestic and International 30 % of the time
  
• The position is located in Dallas, Texas
  

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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