Teller (Sales)
Overview
Under the direction of the Member Experience Supervisor, the Teller is responsible for providing excellent customer service and handling routine financial transactions such as deposits, withdrawals, and payments accurately and efficiently and referring products and services to members.
Key Responsibilities
• Process customer transactions, including deposits, withdrawals, and payments.
• Maintain and balance a cash drawer daily.
• Assist customers with account inquiries and provide information on bank products and services.
• Ensure security protocols to mitigate risk are followed.
• Refer customers to appropriate bank personnel for more complex issues or services.
• Follow bank policies and procedures to ensure compliance with regulations.
• Promote and cross-sell bank products and services to meet customer needs.
• Maintain a clean and organized work environment.
• Provide exceptional customer service by addressing customer needs and concerns promptly and courteously.
Core Skill Competencies
• Communication: Clear and effective communication skills, both written and verbal.
• Member Focus: Commitment to delivering exceptional member service and enhancing the member experience.
• Attention to Detail: Ensure accuracy in transactions and account handling to avoid errors and discrepancies.
• Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues and work as a team player.
• Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations.
• Problem-Solving: Ability to identify issues and resolve customer concerns efficiently.
• Time Management: Efficiently manage time and prioritize tasks to meet customer needs and organizational goals.
• Technical Proficiency: Familiar with Microsoft Office Suite including Word, Excel, Outlook and banking software applications.
Physical Demands
• Ability to stand for extended periods during working hours.
• Manual dexterity to handle cash and operate office equipment.
• Occasional lifting and carrying of cash drawers or office supplies up to 30 pounds.
• Visual acuity to verify customer identification and transaction details.
Qualifications
• High school diploma or equivalent.
• One year cash handling or customer service experience is preferred but not required.
• Knowledge of deposit and loan products is desired
• Willing to work as a team player, take on varied assignment and work a flexible schedule, including Saturdays.
Skills
Preferred- Microsoft Office
- Attention to Detail
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
