Nurse Coordinator, Donor Medical Operations (Finance)
Job Description
POSITION SUMMARY:
This role is responsible for providing comprehensive medical support to NMDP network and staff for all aspects of donor evaluation and management, donor and recipient adverse events, and investigations of quality incidents involving medical issues. The role serves as a liaison between the network and other NMDP departments to ensure proper quality procedures related to cellular products and to minimize organizational risk associated with quality incidents and adverse events. This position requires work hours between 8 am - 5 pm Central Time, Monday-Friday, with occasional flexibility to work after hours. Please consider this requirement before applying to the opportunity.
ACCOUNTABILITIES:
General:
- Uses medical knowledge to assess complex clinical situations.
- Determines appropriate actions based on clinical judgment and/or in consultation with NMDP physician or designee.
- Communicates professionally and succinctly with involved stakeholders in a manner that is understandable at stakeholders' medical knowledge level.
- Utilizes GTP and cGMP regulations in daily practice.
- Maintains confidentiality as outlined in NMDP policy and procedures.
- Serves as an advocate for volunteer stem cell donors.
One or more of the following specialty areas may be assigned:
Donor Medical Assessment:
- Serves as primary NMDP resource for addressing suitability and/or eligibility, to include non-medical factors.
- Performs initial nurse review of medical clearance information.
- Assists NMDP operated donor center and network staff in medical assessment of donors related to research protocol participation.
- Performs donor notification of positive IDM test results.
Donor and Recipient Adverse Events:
- Monitors an NMDP stem cell donor during and after an adverse event.
- Investigate and monitor a NMDP recipient qualifying adverse event.
- Prepares data and presents summaries of donor and recipient adverse events for review to appropriate outside agencies as needed.
Quality Assurance:
- Prepares data and presents summaries of donor and recipient adverse events for review to appropriate outside agencies as needed.
- Performs root cause analysis and investigation of events identified in the Quality Incident system or through FormsNet, as applicable.
- Collaborates with Case Management staff and Network members regarding incident recognition, protocol deviations, documentation, follow-up, and other quality assurance issues.
- Acts as liaison with NMDP Quality in identifying and reporting trends related to quality assurance.
Risk Management:
- Acts as liaison with NMDP Quality in identifying and reporting trends related to quality assurance.
- Communicate with key NMDP stakeholders when a serious event is identified as a potential risk management concern.
- Mitigates risk by active participation in problem solving and appropriate interventions during an event as well as effective communication post-event.
- Consults with Legal as needed.
Donor Advocacy:
- Mitigates risk by active participation in problem solving and appropriate interventions during an event as well as effective communication post-event.
- Ensures awareness and education regarding maintenance of donor confidentiality.
- Coordinates medical care of donors with long-term complications.
- Assists with the procurement of financial assistance for donors who experience financial difficulties due to post-donation complications.
- Serves as a resource regarding essential information, comprehension, and voluntariness to ensure informed consent.
- Acts as liaison to donor insurance carrier and Third-Party Administrator (TPA) for disability and medical claims.
- Other duties as assigned.
REQUIRED QUALIFICATIONS:
Knowledge of:
- Common medical diseases and disease management.
- General health assessment.
- Collection and analysis of pertinent data and/or clinical findings.
- Health care confidentiality standards.
- Basic computer applications.
Ability to:
- Effectively summarize and communicate complex medical information.
- Evaluate health issues from various sources.
- Solve complex problems making timely and sound decisions.
- Demonstrate critical thinking skills.
- Exercise independent judgment utilizing appropriate resources.
- Handle multiple issues with flexibility and appropriate prioritization.
- Exhibit strong customer service skills.
- Show proficiency in computer software such as Microsoft Office programs.
Education and/or Experience:
- Minimum Education: RN required; BSN preferred.
- Five years' experience as a nurse in medicine or a medicine subspecialty area unless BMT-specific, then two years.
- Two years of experience in a position that involved quality assurance strongly preferred.
- Clinical knowledge of health conditions and related treatments.
Other Requirements:
- Requires some flexibility in work hours to meet business needs.
- Occasional travel to Worldwide Headquarters in Minneapolis - 1-2x/year (if remote)
PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
- Foreign language skills desirable.
- Certification for Hematopoietic Transplant Coordinator (CHTC).
- Stem cell transplantation and HLA typing.
- Donor health issues related to stem cell donation.
- Basic clinical research.
POSITION SUMMARY:
This role is responsible for providing comprehensive medical support to NMDP network and staff for all aspects of donor evaluation and management, donor and recipient adverse events, and investigations of quality incidents involving medical issues. The role serves as a liaison between the network and other NMDP departments to ensure proper quality procedures related to cellular products and to minimize organizational risk associated with quality incidents and adverse events. This position requires work hours between 8 am - 5 pm Central Time, Monday-Friday, with occasional flexibility to work after hours. Please consider this requirement before applying to the opportunity.
ACCOUNTABILITIES:
General:
- Uses medical knowledge to assess complex clinical situations.
- Determines appropriate actions based on clinical judgment and/or in consultation with NMDP physician or designee.
- Communicates professionally and succinctly with involved stakeholders in a manner that is understandable at stakeholders' medical knowledge level.
- Utilizes GTP and cGMP regulations in daily practice.
- Maintains confidentiality as outlined in NMDP policy and procedures.
- Serves as an advocate for volunteer stem cell donors.
One or more of the following specialty areas may be assigned:
Donor Medical Assessment:
- Serves as primary NMDP resource for addressing suitability and/or eligibility, to include non-medical factors.
- Performs initial nurse review of medical clearance information.
- Assists NMDP operated donor center and network staff in medical assessment of donors related to research protocol participation.
- Performs donor notification of positive IDM test results.
Donor and Recipient Adverse Events:
- Monitors an NMDP stem cell donor during and after an adverse event.
- Investigate and monitor a NMDP recipient qualifying adverse event.
- Prepares data and presents summaries of donor and recipient adverse events for review to appropriate outside agencies as needed.
Quality Assurance:
- Prepares data and presents summaries of donor and recipient adverse events for review to appropriate outside agencies as needed.
- Performs root cause analysis and investigation of events identified in the Quality Incident system or through FormsNet, as applicable.
- Collaborates with Case Management staff and Network members regarding incident recognition, protocol deviations, documentation, follow-up, and other quality assurance issues.
- Acts as liaison with NMDP Quality in identifying and reporting trends related to quality assurance.
Risk Management:
- Acts as liaison with NMDP Quality in identifying and reporting trends related to quality assurance.
- Communicate with key NMDP stakeholders when a serious event is identified as a potential risk management concern.
- Mitigates risk by active participation in problem solving and appropriate interventions during an event as well as effective communication post-event.
- Consults with Legal as needed.
Donor Advocacy:
- Mitigates risk by active participation in problem solving and appropriate interventions during an event as well as effective communication post-event.
- Ensures awareness and education regarding maintenance of donor confidentiality.
- Coordinates medical care of donors with long-term complications.
- Assists with the procurement of financial assistance for donors who experience financial difficulties due to post-donation complications.
- Serves as a resource regarding essential information, comprehension, and voluntariness to ensure informed consent.
- Acts as liaison to donor insurance carrier and Third-Party Administrator (TPA) for disability and medical claims.
- Other duties as assigned.
REQUIRED QUALIFICATIONS:
Knowledge of:
- Common medical diseases and disease management.
- General health assessment.
- Collection and analysis of pertinent data and/or clinical findings.
- Health care confidentiality standards.
- Basic computer applications.
Ability to:
- Effectively summarize and communicate complex medical information.
- Evaluate health issues from various sources.
- Solve complex problems making timely and sound decisions.
- Demonstrate critical thinking skills.
- Exercise independent judgment utilizing appropriate resources.
- Handle multiple issues with flexibility and appropriate prioritization.
- Exhibit strong customer service skills.
- Show proficiency in computer software such as Microsoft Office programs.
Education and/or Experience:
- Minimum Education: RN required; BSN preferred.
- Five years' experience as a nurse in medicine or a medicine subspecialty area unless BMT-specific, then two years.
- Two years of experience in a position that involved quality assurance strongly preferred.
- Clinical knowledge of health conditions and related treatments.
Other Requirements:
- Requires some flexibility in work hours to meet business needs.
- Occasional travel to Worldwide Headquarters in Minneapolis - 1-2x/year (if remote)
PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
- Foreign language skills desirable.
- Certification for Hematopoietic Transplant Coordinator (CHTC).
- Stem cell transplantation and HLA typing.
- Donor health issues related to stem cell donation.
- Basic clinical research.
