Operations Coordinator- Service (Philadelphia) (Finance)

Join TK Elevator as an Operations Coordinator in Philadelphia, PA, and play a vital role in ensuring efficient service operations!EDUCATION & EXPERIENCE:

• High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
• Some elevator repair administrative work preferred
• Oracle database knowledge
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is seeking an Operations Coordinator - Service in Philadelphia, PA.

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS:

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
• Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors.
• Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #.
• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
• Tracks Job Sight audits.
• Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Orders new phones and replacements for service department. (N/A if branch has office manager.)
• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox.
• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
• Assigns tickets to mechanics, as needed.
• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
• Prepares special reports for high profile customers and provide NTL with updates and RFI's.
• Reviews WIP report (weekly) and submits to regional billers.
• Reviews invoice on-hold reports and works with Regional Procurement Department to correct.
• Opens and distributes mail and faxes. (N/A if office has office manager)
• Codes local AP invoices (i.e., UPS) and forward to Oracle Invoice email. (N/A if branch has office manager)
• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)