Student Health Services IT Technician (Finance)

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida's gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation's largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.Minimum Qualifications: This position requires a high school diploma or equivalent, with two or more years of experience in an Information Technology support position. College or other relevant post-secondary coursework may substitute for the experience requirement on a year-for-year basis. Applicant will need to be comfortable lifting and moving equipment up to 40 lbs.

Preferred Qualifications:

• Experience troubleshooting computers with Windows 10 through 11 and macOS Sonoma and Sequoia
• Experience troubleshooting Apple and Android mobile devices.
• Experience troubleshooting basic computer hardware and printer issues.
• Prior technical documentation experience.
• 2 years of college experience.

Special Skills/Training:

• Knowledge of principles and operation of computer systems and related peripheral equipment.
• Ability to analyze and troubleshoot client issues via multiple contact methods.
• Ability to learn and adapt to a dynamic technical environment.
• Excellent time management skills.
• Critical thinking and problem-solving skills.
• Strong communication skills.
• Ability to function with a diverse team with a large workload.

Additional Information for Applicants:

• The selected applicant must have a valid Florida Driver's License and have their own reliable transportation.
• The selected candidate must be able to work 40 hours per week, Monday - Friday, 8:30am-5:30pm

Working at USF
\n
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
\n
About USF
\n
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
\n
Compliance and Federal Notices
\n
This position may be subject to a Level 1 or Level 2 criminal background check.
\n
Applicants have rights under Federal Employment Laws :
\n
Family and Medical Leave Act (FMLA)
\n
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.Duties: Employee will provide technical support for hardware, software, and end user inquiries primarily via in-person interactions. Typical support services include but are not limited to performing basic:

• Desktop support/troubleshooting, setups, and driver/firmware updates
• Hardware upgrades and repairs
• Printer maintenance and troubleshooting
• Software troubleshooting/installation
• Routine virus scanning/clean up
• Troubleshooting of user account issues

Additionally, this position will:

• Utilize our endpoint management system to deploy machines
• Escalate issues to an appropriate IT team when local resolution is out of scope
• Conduct afternoon floor checks to proactively address any outstanding issues
• Document all trouble tickets in our ticketing system