Guest Services Representative (Administrative)
Now Hiring: Full-Time Guest Service Representative
Location: Coconut Malorie Resort – Ocean City, MD
Company: LaTour Hotels and Resorts, Inc.
Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences.
Why Work With Us?
LaTour Hotels and Resorts offers more than just a job—we offer a career with purpose and perks! As a full-time team member, you'll enjoy:
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Competitive pay and benefits package
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Medical, dental, and vision insurance
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Company-paid short-term disability and life insurance
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Voluntary benefits and wellness perks
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401(k) retirement plan with company match
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Employee Stock Ownership Plan (ESOP) – become an owner!
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Travel discounts and resort perks
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A positive, inclusive work environment where your voice matters
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Equal Opportunity Employer (EOE)
About the Role
As a Guest Service Representative, you'll be the warm, welcoming face of our hotel—ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you'll provide seamless service that leaves a lasting impression.
Key Responsibilities
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Greet all guests with a smile and professional hospitality
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Efficiently handle check-in and check-out procedures
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Make welcome and departure calls per company standards
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Proactively resolve guest concerns or direct them to the right resource
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Answer phones, emails, and voicemails promptly and courteously
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Complete daily shift checklists and communicate handoffs between shifts
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Collaborate with housekeeping, kitchen, and maintenance to meet guest needs
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Monitor and balance cash drawer; report discrepancies to management
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Maintain a tidy, organized, and professional front desk area
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Perform concierge and bell services as needed
What You Bring to the Team
Education & Experience
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High school diploma or GED required
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Customer service experience preferred, but not required
Skills & Qualities
We're looking for team members who are:
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Customer-Focused – You put the guest first and go the extra mile
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Adaptable & Energetic – You handle challenges with enthusiasm
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Honest & Ethical – Integrity is at the core of your work
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Friendly & Professional – You're approachable, courteous, and respectful
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Organized & Detail-Oriented – You keep things running smoothly
LHR's Core Competencies
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Accountability
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Adaptability
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Enthusiasm
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Interpersonal Savvy
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Safety Awareness
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Tolerance
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Strong Oral Communication
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Accuracy in Work
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Bonus: Bilingual – Spanish-speaking candidates encouraged to apply!
Physical Requirements
Activity Frequency Standing / Walking Constantly Sitting Occasionally Reaching, Handling, Fingering Frequently to Constantly Bending / Squatting / Kneeling Occasionally Lifting / Carrying up to 50 lbs Occasionally Pushing / Pulling up to 40 lbs Occasionally
Work Environment
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Fast-paced front office environment with frequent interactions and distractions
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Must be available for varied shifts, including weekends and holidays
Ready to Join Us?
If you're ready to bring your smile, service skills, and passion for hospitality to a company that values your growth—we want to hear from you!
