MA Supervisor (Healthcare)

Join a world class team and help to bring cancer treatment HOME to NWA!
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:
The Supervisor will be responsible for the daily management of all medical assistants for the medical oncology and palliative care physician teams.The Supervisor will be the liaison between the Physician/team and the medical assistants within the department.The Supervisor position is the go-to person for the department manager, medical assistants and outside departments for issues involving these departments. The Supervisor will be the point person within the department for training, workflow discussions and troubleshooting. The Supervisor will act as the escalation point for staff issues, interdepartmental issues, concerns or disputes. The Supervisor will assist the manager with awareness of the needs of the department.

Supervisor Job Duties / Responsibilities:
The Supervisor will assist the department manager with the monitoring of schedules/assignments and will assist with the creation, maintaining and altering of schedules, Approving PTO requests and managing timecards.The Supervisor will complete annual employee evaluations or assist the department manager in completing evaluations if requested.The Supervisor will assist the manager by being the primary contact for any issues (personnel/disciplinary/patient issues) within the department. The Supervisor will assist the Manager in addressing any of the issues upon request. The Supervisor will be responsible for the employee maintenance of the Medical Oncology and Palliative care Medical Assistants which may include, timecard approval, hiring, evaluations, verbal or written warning process, or the creation/implementation/enforcement of Performance Improvement Plans. The Supervisor along with the department manager will be responsible for the termination of employees. The Supervisor, along with the department manager and department director, will be responsible for conducting monthly department meetings.The Supervisor along with the department manager will be responsible providing staff training, creating standard operating procedures and training materials.Act as a liaison between the medical assistants, department manager and physicians/physician teams, this role will foster interdepartmental communication and comradery and ensure department is meeting the needs of the physicians and APPs. Communication between the Supervisor and Manager is essential to forge an effective partnership in the oversight of the medical assistants.

Job Duties / Responsibilities:
Assist in the delivery of patient care and EMR utilizationWork directly with and assist physicians, nurses, and advanced practice providers and ensure MA roles are staffed appropriately Monitor MIPS quality measures for compliance and ensure documentation and continual improvement.Ensure employee compliance with highlands policies and standard operating proceduresAct as the subject matter expert for all MA role workflows and processes, assisting manager in workflow transformations and streamlining processes if needed. Works closely with physicians/nurses/ancillary departments to collect/maintain proper documentation.Communicate with the Manager of Ancillary Clinical Services on a routine basis regarding patient inquiries, workflows, and processes. Maintain organizes files and office space.Demonstrates ongoing professional growth through and participation in relevant education endeavors.Additional duties as requested by supervisor or administration.Adheres to clinic standards, policies, and procedures, as well as being cost effective.Maintains patient confidentiality.