Regional Manager - Field Services (Project Management)

We are in the market for a Regional Manager to lead our Field Services group in the San Antonio area. This position oversees field service operations, managing a team of technicians who perform on-site installation, maintenance and repair services. This role is responsible for optimizing service delivery through effective scheduling, training, and process development, ensuring high-quality outcomes and customer satisfaction. The Technical Manager collaborates with engineering, manufacturing, and other departments to resolve complex customer issues and provides strategic input to enhance operational efficiency. The position reports to the Vice President of Field Service and requires frequent travel to job sites to ensure compliance with safety, quality, and performance standards.

Responsibilities & Expectations

Lead and motivate field service teams to deliver exceptional service on power distribution equipment & systems, meeting or exceeding customer expectations while improving safety, quality, and cost-efficiency.Develop and implement work procedures, guidelines, and policies to streamline field operations and ensure compliance with industry standards (e.g., IEEE, ANSI, NETA).Assess and address training needs for technicians, fostering skill development in power distribution testing, maintenance, and repair techniques.Provide hands-on supervision and technical guidance to crews at job sites, ensuring adherence to health, safety, and environmental regulations.Oversee scheduling and resource allocation for field service operations across multiple locations, optimizing productivity and response times.Conduct regular site visits to evaluate technician and crew performance, inspect work quality, and ensure proper execution of transformer service tasks.Manage job costs by monitoring budgeted versus actual expenses, identifying cost-saving opportunities without compromising quality.Demonstrate expertise in diagnostic testing and maintenance procedures for power transformers within industrial, generation, distribution, and transmission systems.Author, review, and approve detailed test reports, ensuring accuracy and compliance with customer and regulatory requirements.
Approve time sheets, expense reports, daily logs, and technical documentation submitted by field service teams.Promptly report critical operational matters to management, including warranties, accidents, workers' compensation claims, near misses, and technical challenges.Drive recruitment, onboarding, and professional development of field service technicians to support organizational growth and service excellence.Act as a technical liaison with customers, resolving escalated issues and maintaining strong client relationships.
Stay current with advancements in power transformer technology and industry best practices to enhance service offerings.