Senior IT Specialist (Finance)

JOB SUMMARY

The Senior IT Specialist is responsible for advising, implementing, and maintaining the electronic infrastructure of Kaleidoscope – servers, laptops, workstations, phones, and security. Also oversees all related contractors, internal and external, with specialized skills as needed to complete internal IT projects.

PRINCIPAL DUTIES & RESPONSIBILITIES

1.

Provide Staff Education & Support (40%)

• Provide equipment and systems access to all new hires
• Train end users on internal applications as needed
• Field support calls/requests from users for application and equipment help
• Respond to user and equipment emergencies

2.

Maintain Corporate IT & Communications Systems (30%)

• Physically maintain all systems within Kaleidoscope, all locations
• Proactively monitor servers
• Develop workflows and documentation detailing business processes
• Troubleshoot application errors
• Create timelines for internal projects and manage schedule; communicate to all employees
• Measure performance for implemented internal projects, ensuring results meet or exceed established goals

3.

Serve as Corporate Expert Resource for IT & Communications Systems (30%)

• Research and make recommendations as to appropriate hardware and software to achieve corporate goals – current and projected
• Work with department managers, Directors, Operations, and Executive Vice President to budget current and future IT requests
• Stay current with IT equipment and security trends
• Source qualified contractors/consultants for internal projects; ensure adherence to agreed-upon tasks and timelines
• Work with external vendors and colleagues from Infosys on enterprise wide projects and regulatory changes.

QUALIFICATIONS

Education/Experience

• Knowledge and skills at a level normally acquired through the completion of a Bachelor's degree or related field; Associates Degree plus significant experience considered
• Minimum 5 years' technical experience in a corporate or medical setting required

Licenses/Credentials/Certifications

• Certifications in related system administration or technical specialties highly desired

Skills/Specialized Knowledge/Abilities

• Proven expertise with in anticipating needs and recommending proactive, preventive IT solutions
• Experience working within a lab or similar setting overseeing multiple physical locations
• Experienced in providing user phone support and over Microsoft Teams/Remote Control software
• Ability to coach users of all types remotely, with patience and calm demeanor
• Ability to create simple to complex documentation and instructions for end users
• Expert knowledge of operating systems, including Microsoft server/user. Current operating systems include: Server 2016/2019 Standard, Windows 10 Professional
• Basic knowledge of networking, including firewall configuration and VPN setup. Familiarity with Sonicwall based firewalls is highly desired
• Basic knowledge of Voice of IP (VoIP) phone systems required
• Advanced knowledge of CentOS/RHEL Linux based operating systems required
• Advanced knowledge of Office 365 applications is required - must be able to coach/teach end users of features of Office applications
• Basic knowledge of CAD/CAE, Industrial Design and Graphic Design applications is desired – applications include but are not limited to: Autodesk Surface Studio, SolidWorks, Adobe Creative Suites, Adobe Acrobat. Related licensing and administering licenses desired
• Knowledge of Dell servers, workstations, and mobile computers highly desired
• Knowledge of Macintosh laptops and mobile devices and how they connect into a Microsoft based network desired
• Knowledge of access systems including RFID desired
• Basic knowledge of ticketing systems and knowledge base desired.
• Consistent proven ability to troubleshoot accurately and efficiently
• Advanced ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames
• Ability to work independently, stay focused and committed to task
• Demonstrated ability to write and prepare documents/reports/correspondence in a concise, logical, grammatically appropriate format
• Excellent oral communication skills that demonstrate a professional demeanor

WORKING CONDITIONS

Tools and Equipment Used

• Personal computer, copier, scanner, phone, and other typical office equipment

Travel

• light – up to 10% of the time, or as need arises – usually within city

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment and manipulation of small computer and phone equipment and wiring
• Heavy lifting and carrying of IT and phone equipment
• Requires ability to kneel on floor, crawl under desks, climb ladders to remove ceiling tiles for wiring, and related physical demands
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment
• Ability to analyze problems and conceive appropriate alternative solutions
• Ability to read, analyze, and interpret building schematics as well as equipment
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Environment

• Work typically performed in an office setting.