Complex Senior Event Manager - Signia by Hilton and Waldorf Astoria Orlando (Finance)

This Bonnet Creek Resort is looking for a Complex Senior Event Manager to join their winning Events Team supporting both the Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando.

The Signia by Hilton Orlando Bonnet Creek, boasts 1009 bedrooms and suites and over 200,000 sq. ft of meeting space. The hotel boasts 7 distinct dining options including La Luce, Zeta Asia, Harvest, Beech, Myth and Muse as well as a three-acre lagoon-style pool with lazy river.

The Waldorf Astoria consists of 501 deluxe rooms and suites and has 36,500 sq. ft of meeting space. Additionally, it has 4 signature Waldorf Astoria Food and Beverage restaurants: Bull & Bear, Peacock Alley, Oscar's and Aquamarine, an amazing formal signature pool with lush landscaping as well as an 18-hole 7,113-yard championship Golf Course & Clubhouse Grill. The Waldorf Astoria Orlando is effortless luxury - rooted in elegant service, delivering unforgettable experiences.

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analysing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

What are we looking for?

• Minimum Years of Experience: two (2) years Hospitality related experience in Events at manager level.
• Experience in supervision or management of 1-3 people.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of the hotel property management systems (Delphi.fdc)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!