Resident Services Director (Healthcare)
Essential Duties
1. Creates a resident-centered approach to the planning and delivery of services to residents, supporting residents' rights to participate in decision-making and treating residents with dignity and respect.
2. Responsible for accurate completion and use of level of care determination tools to ensure residents receive the care and services they require and desire. 3. Performs assessments on health, functional and psychosocial status of residents. Participates in the development of individualized service plans. Proactively manages care and services for each resident, maximizing the resident's opportunity to remain in the assisted living environment. Problem-solves as part of the management team to case manage and meet the needs of residents.
4. Assesses or evaluates residents with reported changes of condition. Provides team member direction, service planning, and coordination of care to meet the residents' changing needs.
5. Collaborates with the management team on the move in of prospective residents, taking into consideration the needs of the prospective resident, current community acuity, and staffing levels. Provides in-person pre-move in assessments, if necessary.
6. Ensures that resident care needs are met by coordinating services with other professionals, including physicians, discharge planners, nurses, home health agency staff, case managers, hospice, and state agency personnel. Oversees the arrangement of ancillary services such as pharmacy, podiatry, lab, and x-ray as needed.
7. Communicates regularly with residents' families regarding health care needs. Provides education and support to residents and families.
8. Provides supervision and training to health services team members including personal care and medication management. Manages the delegation of tasks.
9. Partners in the investigation and root cause analysis of incidents. Collaborates with the management team on the development and implementation of appropriate interventions.
10. Oversees the documentation and communication of resident care and services. Ensures resident records are completed in a timely manner and maintained according to company policies and state regulations.
11. Assists in the management of infection control. Provides training to staff on infection control practices, investigates, and reports incidents of infection and tracks infection data.
12. Manages and oversees health services systems. Maintains up-to-date knowledge of all rules, regulations and policies pertaining to resident care. Stays informed of industry and health care trends and standards, applying new knowledge to meet the changing needs of residents.
13. Provides on-call support and phone triage for team members' questions regarding resident care.
14. Participates in leadership team by actively contributing to decision making, incident follow up, community and company-wide initiatives and attending leadership team meetings such as daily stand up, clinical meeting, Quality Assurance Performance Improvement (QAPI), and other meetings as required. 15. Acts as an ambassador by representing the community in a positive manner to outside agencies and participating in community events and social functions.
16. Works within scope of license with RN oversight as needed.
17. Performs other duties as assigned.
Supervisory Requirements:
The Resident Services Director is responsible for supervising and managing the entire Health Services staff either directly or indirectly.
A successful candidate will:
• Demonstrate Company Values: Love, Excellence, Trust, Accountability, Mutual Respect, Fun
• Supports a dignified and caring atmosphere with residents, residents' families, visitors, and staff.
• Protects privacy and confidentiality of information pertaining to residents, team members, the department/center/community, and company information and records.
• Maintains a safe and secure working environment and practices safe working habits.
Qualifications Education and/or Experience:
• Minimum requirements to perform this position include:
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers and employees.
Mathematical skills:
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Reasoning ability:
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates/Licenses/Registrations:
• Proficiency in Microsoft suite products and Point Click Care (PCC).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 75 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk, read or hear. Frequent use of all office-related equipment to include copier/scanner/fax, telephone, calculator. While rare, travel by auto or airline may be required.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
