Guest Experience Liaison - Hotel del Coronado, Curio Collection by Hilton (Finance)

The iconic Hotel del Coronadois looking for aGuest Experience Liaison to join th e team ! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion , the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 7 50 rooms , cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.

Classification: Full-Time

Shift: Various - must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate is $18.90 and is based on applicable and specialized experience and location.

What will I be doing?

• Approach all encounters with guests, employees, and members in a professional and personalized manner; Maintain high standards of personal appearance and grooming, outlined by the grooming policy; Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas.
• Follow up on all guest challenges to ensure complete guest satisfaction, during and post Stay; Coordinate amenity programs: return guest, children and pets; Ensure all guest challenges are entered into the guest profiles; Set traces for VIP amenities and coordinate distribution with respective departments.
• Walk VIP arrival rooms prior to check in, ensure amenities have been delivered and set up correctly, special requests have been fulfilled; Coordinate with Guest Service Manager the arrival, departure, and special needs of VIP guests; Prepare VIP arrival folder (keys pre-cut, personalized business cards).
• Meet and greet VIP guest curbside and escort to guestroom; Wish farewell to departing VIPs and escort outside the hotel; Identify and solicit potential new Del members; Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high profile guests or members in accordance with hotel standards; Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests; Offer to handle special arrangements during guest stay; coordinate future visits.
• Identify Opportunities for upgrades for VIP guests; Work directly with Reservations and Front Office staff (Rooms Division) to block upcoming VIP arrivals; Cater to VIP guests' specific needs and attention to detail when planning their special day/event; Maintain consistent and effective flow of communication between shifts among management and colleagues; Direct the guest flow of foot traffic in lobby and around property; Other duties as assigned.

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to understand and follow written and or verbal instructions.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

• Ability to stand, walk and/or sit and continuously perform essential job functions.

• Sufficient manual dexterity in one hand to be able to load and unload luggage.

What will it be like to work for Hilton

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Medical Insurance Coverage - for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.