Team Lead - Customer Data Management (Finance)

Job Description:

• Supervise a team of data analysts and data stewards, ensuring optimal performance and productivity
• Assign, monitor, and prioritize workload to meet SLA targets
• Conduct regular team meetings, performance reviews, and training sessions
• Foster a collaborative and results-driven work environment

• Oversee day-to-day operations related to account creation, updates, data validation, hierarchy management, and deduplication
• Ensure adherence to data governance policies and standard operating procedures
• Monitor and resolve data quality issues in SFDC and Oracle systems
• Collaborate with IT and business stakeholders to improve data processes and system integration

• Act as a subject matter expert (SME) in Salesforce and Oracle data structures and workflows
• Support ongoing system enhancements, UAT, and data migration initiatives
• Work closely with CRM/ERP support teams for troubleshooting and optimization

• Track and report on team KPIs, SLAs, and data quality metrics
• Provide insights and recommendations based on operational data
• Ensure documentation of processes and training materials are up-to-date