Intake Specialist (Administrative)

**Outbound Intake Specialist Position at Rainwater, Holt & Sexton, PA**

Rainwater, Holt & Sexton, PA, located in Little Rock, AR, is seeking to hire an Outbound Intake Specialist to join our personal injury law office. The hours for this position are from 7:30 AM to 4:30 PM or 7:45 AM to 4:45 PM, Monday to Friday. Please note that this is an in-office position.

**Are You the Right Fit?**

Are you a forward-thinking team player determined to succeed? Would you like to work for a successful law firm known in our community for being trustworthy and hardworking, as well as dedicated to giving back to those in need? Are you an energetic problem solver who is passionate about customer service? Do you want to be part of a diverse team serving individuals from various backgrounds and experiences? If so, we invite you to read on!

**A Day in the Life of an Intake Specialist**

As an Intake Specialist in our department, you will be the first point of contact for all potential clients, creating the initial impression of our firm. Your responsibilities will include gathering information from callers and using your critical thinking skills to assess prospective cases. This job takes place in a fast-paced, high-volume call center environment focused on making outbound calls, following up with internet leads, and ensuring that calls are appropriately handled by our attorneys. Your role will be crucial in providing excellent customer service to new clients.

Your positive, can-do attitude will make you a joy to work with for both clients and staff alike. While you are organized and enjoy the satisfaction of completing tasks, you also thrive on interacting with clients, insurance adjusters, medical providers, and fellow staff throughout your day. You can work independently but also collaborate well with everyone at the firm to achieve our clients' needs. You will feel proud to be part of an ethical firm where customer service is a priority, helping individuals during difficult times.

**Qualifications for an Intake Specialist**

- Excellent computer and typing skills (minimum of 45 WPM)
- Strong speaking and grammatical skills
- Ability to understand and follow law firm policies and procedures
- Urgency in providing above-and-beyond customer service

**Preferred Qualifications**

- Experience in customer service and/or call center environments
- Legal knowledge or experience
- Familiarity with medical terminology

Are you able to prioritize tasks effectively? Can you work well under pressure from deadlines? Do you have excellent communication skills, with flexibility and resilience in a dynamic atmosphere? Do you demonstrate sound judgment and the ability to maintain strict confidentiality?

If you answered "yes" to these questions, you may be the perfect candidate for this Intake Specialist position!

**Work Schedule**

This is a full-time, 40-hour position. Hours are either 7:30 AM to 4:30 PM or 7:45 AM to 4:45 PM, Monday to Friday, in-office only.

**About Rainwater, Holt & Sexton, PA**

With eight offices in Arkansas, one in Tennessee, a growing team of over 35 attorneys, and more than 185 staff members, there is no case too big or too small for us to handle. Our experienced lawyers have achieved multimillion-dollar jury verdicts and settlements while successfully advocating for clients in various areas, including auto accidents, Social Security disability, bankruptcies, brain injuries, defective products, drug injuries, nursing home abuse, truck accidents, and wrongful deaths. We are dedicated to compassionately representing individuals who have experienced traumatic events in their lives.

Our team shares the common goal of providing clients with high-quality customer service and excellent legal representation. We strive to create an environment where employees can thrive both personally and professionally.

We offer a competitive benefits package for our full-time employees, including:

- 85% company-paid health insurance
- 85% company-paid dental insurance
- Flexible spending account (FSA)
- 100% company-paid long-term disability and life insurance
- 401(k) plan with matching up to 4%
- Generous paid time off (PTO) and paid holidays
- Additional optional benefits, including vision, cancer, short-term disability, hospital stay, and more

Our staff also enjoy perks such as free company apparel, free flu shots, an employee rewards and recognition program, and much more! If this opportunity in personal injury law sounds right for you, we encourage you to apply now!

**Ready to Join a Top-Rated Law Firm?**

Please fill out our initial mobile-friendly application. We look forward to meeting you!