Customer Service Asst - Non-student (Finance)

The Student Success division at the University of South Florida is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of the educational experience. The Office of the Registrar leads a hub of critical services for students, faculty, and staff, including
student an academic record keeping, a conflict free academic schedule, registration, graduation, data reporting and state and federal compliance to support the University's educational programs.
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The customer service assistant responds to inquiries received through phone and email with questions or concerns for the Office of the Registrar (URO). They operate with an understanding of the needs of the business unit, to answer the URO's mainline inquiries to assist the office in providing excellent customer service to the university, general public and general office. This position serves as a valued resource supplying and interpreting University Regulations, Policies and Procedures as well as Office of the Registrar (URO) services via the phone and to inquiries received in our general use email inboxes.
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Strong attention to detail, comfort working a hybrid remote schedule, ability to triage technical issues when on phone calls to ensure callers receive best customer service, data entry.High School diploma is required with at least 2 years of customer experience preferred with ability to resolve information while listening to customer concern/questions is desired. Must have a PC. Knowledge of Ellucian Banner, including BDM document management; academic policies .
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Knowledge of Ellucian Banner, including BDM document management; academic policies and procedures, customer oriented. Professional experience in an institution of higher education is a plus.Working at USF
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With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
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About USF
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The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
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Compliance and Federal Notices
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This position may be subject to a Level 1 or Level 2 criminal background check.
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Applicants have rights under Federal Employment Laws :
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Family and Medical Leave Act (FMLA)
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Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.Answer calls promptly and use appropriate greeting and tone. Transfers calls accordingly, ensuring that connection prior to hanging up. Independently clarify problems, determine appropriate actions required to resolve issues, use available technology to assist students, staff, faculty, and general public.
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Answers several general email boxes for the area providing proper communication, etiquette and information to individuals who are writing in to the Office of the Registrar. Proactively inform and educate others processes and procedures.
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Assist in processing student requests, such as non-degree applications and inquiries, update term of entry and processing transient applications.
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Responsible for ensuring confidentiality of student data. Performs all work with confidential and sensitive student information under observance of the Family
Educational Rights and Privacy Act (FERPA), and other federal and State guidelines. Informs the individuals working with confidential student information about legal
restrictions, privileges, and ethical considerations surrounding its use.
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Regularly updates Assistant Registrar on status of projects, highlighting important issues and areas of concern.