Experience Customer Support Management Professional (Finance)
KEY RESPONSIBILITIES
- Work closely with the team of customer support professionals.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Resolve complex customer issues and escalations.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
Enhance the enjoyment, comfort, and energy efficiency of any building, whatever the type or size, with open, scalable, future-ready building automation systems. We work with building integrators to support the installation and integration of building management solutions including building controllers, edge devices, software, and connected services.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click hereAs a Customer Support Management Professional here at Honeywell, you will improve and enhance customer relationships. Be responsive and sensitive to the customers' request/needs with commitment to customer satisfaction. Be the "Single Point Contact" for large customer account administration. You will report directly to our Customer Experience Director and you'll work out of our Nebraska City, NE location on a Hybrid work schedule. In this role, you will impact customer satisfaction, operational efficiency, team performance, customer retention, innovation, and brand perception. Your expertise and leadership in customer support management contribute to the organization's success in delivering outstanding support experiences and building strong customer relationships.YOU MUST HAVE
- 6 years of proven experience in customer support management or a similar role.
- Strong leadership and team management skills.
- Mastery of knowledge in a specific area, or senior leadership position with a thorough understanding of multiple workstreams.
- Experience in implementing customer service best practices.
- Ability to analyze data and make data-driven decisions.
WE VALUE
- Bachelor's degree in Business Administration or a related field.
- Master's degree in a relevant discipline is preferred.
- Strong leadership and problem-solving skills.
- Customer-focused mindset.
- Ability to work in a fast-paced and dynamic environment.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
