Social Service/Admissions Clerk (Personal Services)

Job Summary

The Social Service Assistant supports the Social Service Director in planning and implementing programs that promote the social, emotional, and psychosocial well-being of residents. The assistant acts as a liaison for residents and their families by connecting them with community resources and navigating healthcare services. In addition, this role would assist with the admissions of the facility

Key Responsibilities

• Resident and family support:
  • Conduct resident assessments to identify needs and develop individualized care plans.
  • Provide emotional support for residents and their families coping with illness, stress, and transitioning into care.
  • Offer guidance on financial assistance options, including Medicare and Medicaid.
  • Plan and coordinate discharge, including referrals for external services and equipment.
  • Assist Admissions Director with resident admissions as needed
• Program and administrative support:
  • Assist in the development and evaluation of social service programs, policies, and procedures.
  • Collaborate with administration, nursing, and other departments to ensure coordinated resident care.
  • Maintain accurate and confidential social service records, including progress notes.
  • Assist in budget development for the social services department.
• Community and resource coordination:
  • Arrange and schedule ancillary patient services, such as optometry, podiatry, and dentistry.
  • Connect residents with community health, welfare, and social agencies for additional resources.
  • Assist with arranging transportation for off-site medical appointments.
• Compliance and training:
  • Participate in orientation and in-service training programs for staff.
  • Report any suspected or known instances of fraud or unauthorized disclosure of protected health information.

Qualifications

• High school diploma or equivalent is required.
• Associate or bachelor's degree is preferred.
• Prior experience in a healthcare or social service setting is preferred.
• Demonstrated ability to read, analyze, and interpret documents such as policies and reports.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
• Strong organizational skills and the ability to manage documentation effectively.
• A compassionate and patient-centered approach to care.

Physical and Environmental Demands

• Must be able to sit, stand, walk, talk, read, and hear as regularly required.
• Requires frequent use of standard office equipment (computer, phone, etc.).
• Must be able to occasionally lift and/or move up to 25 pounds.
• The role may require assisting in resident evacuation during emergencies.