Veterans Services Housing Coordinator (Finance)

Riverside County Veterans' Services is seeking a compassionate and dedicated Veterans Services Housing Coordinator to join their team in Riverside. This meaningful role focuses on community outreach and direct engagement with veterans experiencing homelessness, helping to connect them with critical housing resources and support.

The Veterans Services Housing Coordinator will provide housing assistance to low-income veterans through programs such as the U.S. Department of Housing and Urban Development (HUD) Section 8 and the Department of Veterans Affairs Supported Housing (HUD-VASH). The selected candidate will play an active role in guiding veterans through the process, advocating on their behalf, and ensuring a smooth connection to stable housing solutions.

In addition to outreach and case coordination, this position will work closely with the Assistant Director of Veterans Services to provide complex staff assistance and help assess community needs. The coordinator will support efforts to identify gaps in services, enhance outreach initiatives, and improve overall access to housing for veterans. Familiarity with case management systems such as VetPro and the Veterans Benefits Management System (VBMS) is highly desirable.

Competitive candidates will have experience working with veteran housing assistance programs and demonstrate a strong understanding of HUD-VASH, Section 8, and other supportive services. They must possess excellent interpersonal and communication skills, as well as a strong commitment to serving the veteran community with empathy, respect, and integrity.

If you are passionate about making a difference and have a heart for service, we encourage you to apply for this impactful position. Join us in helping our veterans find the safe and stable housing they deserve.

Meet the Team!
The Riverside County Department of Veterans' Services to promote and honor all veterans and enhance their quality of life and that of their dependents and survivors through counseling, claims assistance, education, advocacy, and special projects. Can you see yourself here?• Participate in field inspections, tenant/owner relations and eligibility for HUD programs for veterans.

• Identify and provide support to homeless veterans through coordinated outreach.

• Create tailored housing solutions to address the unique needs of veterans.

• Identify and provide support to homeless veterans through coordinated outreach.

• Recommend and assist in the implementation of goals and objectives; establish contract goals or schedules and methods for providing Section 8 and related assisted housing program activities and services; monitor outcomes for contract vendors; implement policies and procedures.

• Assist the Assistant Director of Veterans Services in responding to inquiries related to establishing new facilities or Section 8 and related assisted housing programs; respond to and resolve difficult tenant and property owner complaints and public inquiries.

• Review and maintain a caseload of clients seeking and receiving services available to veterans; monitor workflow.

• Conduct informal reviews of tenants that have been terminated; process damage claims by property owners.

• Conduct briefings of property owners or operators and administrators under the State Community Care Licensing (CCL) Program or Section 8 and related assisted housing programs; provide information to new property owners or administrators under CCL or Section 8 and related assisted housing programs.

• Perform inspections of housing units as required; develop service quality improvement initiatives for both contract and private facilities; implement and monitor outcomes; negotiate rent agreements with property owners and tenants; collect delinquent overpayments from tenants or property owners.

• Review and prepare various reports on matters related to program operations and activities.

• Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.

• Compile, create, analyze, compare, and interpret statistical and other data with established program goals and make recommendations; develop measurement goals for program review; prepare a variety of reports, records and correspondence.

• Coordinate with various cities, agencies and the public on the mission, vision, goals, and objectives of the Veterans Services department and its outreach programs.

• Coordinate outreach meetings with other organizations; participate with community outreach events for veterans' initiatives.

• Continually assess and evaluate program effectiveness and recommend improvements as needed.

• Compile and maintain records and documentation related to the activities of the outreach program's metrics and information.

• Explain program rules and regulations to veterans; schedule appointments for veterans in the program.Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate is required.

Experience: Three years of increasingly responsible experience in determining initial and continued occupancy, eligibility for care and supervision as defined by State CCL contracted supportive services or Section 8 and related assisted housing programs. (Graduation from an accredited college or university with a bachelor's degree may substitute for one year of program eligibility experience.)

Knowledge of: Principles of lead supervision and training; State CCL or Housing Authority Section 8 and related assisted housing programs, policies and procedures; pertinent federal, state and local laws, codes and regulations; operations, services and activities in providing housing assistance to low-income persons under the CCL regulations or Section 8 and related assisted housing programs; safety and health standards; interview techniques; modern office procedures, methods and computer equipment; principles of business letter writing and basic report preparation; principles and procedures of record-keeping.

Ability to: Organize and review the work of technical and clerical personnel; lead and train assigned staff; interpret and apply federal, state and local policies, procedures, laws, and regulations; identify and respond to program participants and public issues and concerns; gain cooperation through discussion and persuasion; perform housing inspections, determine needed repairs and estimate cost of repairs; investigate complaints and recommend corrective action necessary to resolve complaints; identify and respond to staff, tenants and property owner needs and requests; work effectively with people from a variety of social, economic and racial backgrounds; work independently in the absence of supervision; perform accurate mathematical calculations; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work including Housing Authority staff, program participants and the general public.

Other Requirements
License: Possession of a valid California Driver's License. ( Driving to various locations throughout Riverside County to perform community outreach. County vehicles may be available, but are not guaranteed.)

Employees must obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) within the first 12 months of employment.

Service in the Armed Forces of the United States with an honorable discharge is desired but not required.This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and/or current employees of the Department of Veterans' Services may be considered before other applicants, depending on the volume of applications received

For questions regarding this recruitment:
Contact Ebelyn Skinner at eskinner@rivco.org with any questions regarding this recruitment.