System Administrator II, Netcool (Information Technology)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The System Administrator II works as part of a cross-functional operations team to support Crown Castle's Tower monitoring system, Netcool. This role is pivotal in maintaining the reliability, security, and performance of our IBM Netcool Suite deployment. You will lead efforts in system administration, troubleshooting, and optimization, while collaborating with internal teams and vendor partners.

WHAT YOU WILL DO

• Administer and maintain IBM's Netcool Suite, including Object Servers, Gateways, Probes (SNMP, Syslog, TL1, Ping, NFMP, Message Bus), and WebGUI/DASH.
• Implement software updates and new releases during scheduled change windows, adhering to change management protocols.
• Monitor and resolve support tickets related to Netcool and associated systems.
• Troubleshoot application and system issues, identify root causes, and implement corrective actions.
• Import SNMP MIBs and develop probe rules in accordance with Netcool Common Knowledge Library (CKL) standards.
• Manage user access, permissions, and security controls across the Netcool environment.
• Perform regular patching and system refreshes to maintain performance and security.
• Oversee DNS configurations and updates relevant to Netcool operations.
• Conduct system audits and ensure compliance with internal and external security standards.
• Develop and maintain backup and recovery procedures for Netcool systems.
• Create and manage WebGUI filters, views, and dashboards to enhance operational visibility.
• Develop, maintain, and troubleshoot Netcool Impact policies to support event enrichment, correlation, and automation workflows.
• Collaborate with internal teams and external vendors to resolve issues and implement system enhancements.
• Provide user training and ongoing support to end users.
• Coordinate change control activities with Enterprise IT to ensure alignment and minimize operational risk.
• Participate in incident response and root cause analysis for monitoring-related issues.
• Support capacity planning by analyzing system usage trends and forecasting future resource needs.
• Serve as a backup resource for Netcool-related responsibilities in collaboration with the Software Engineer.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• H.S. Diploma or General Education Degree (GED) required

• Bachelor's degree in computer science, technology, engineering, or a related technical discipline preferred

Experience Qualifications

• 5+ years of professional level technical/industry experience required
• 3+ years of experience in Netcool administration
• Experience with WebGUI/DASH, including dashboard and filter creation.
• Familiarity with Impact Policies (preferred).
• Proficiency in Linux system administration (RedHat/CentOS).
• Solid understanding of network protocols, SNMP, JSON, and API integration.
• Experience writing probe rules and managing monitoring configurations.

Where You Will Work

Hybrid: This role falls into our hybrid work model, which is 2-days work from home (Monday and Friday) and 3-days in the office (Tuesday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $74,100 - $101,900 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Engineering