D365 Solutions Architect (Information Technology)
We have been in business for over 110 years, and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-four stores, across the United States. We are committed to serving our customers with quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We do not sell to a customer just once; we want to be their jeweler for life!
We are seeking a visionary Salesforce Solution Architect to lead our digital transformation and elevate our customer engagement across all channels.
Position Overview:
As a Salesforce Solution Architect, you will be at the forefront of designing and implementing a unified Salesforce ecosystem that supports our luxury retail operations. You'll architect solutions across Sales Cloud, Commerce Cloud, Field Service Lightning, and proximity-based in-store technologies, ensuring a seamless and personalized experience for our clientele.
Key Responsibilities
Strategic Architecture & Design
- Architect end-to-end Salesforce solutions across multiple clouds with future expansion into Marketing Cloud.
- Design integration strategies with POS, inventory, and e-commerce systems.
- Establish Salesforce as the single source of truth for customer data.
- Develop technical roadmaps aligned with business goals and omnichannel strategies.
Implementation & Development
- Lead implementation efforts and coordinate with offshore teams.
- Enhance clienteling solutions for in-store experiences.
- Architect customer data models for high-value transactions and unified customer views.
Technical Leadership
- Provide mentorship and technical guidance to development teams.
- Define best practices for Salesforce development and governance.
- Lead technical reviews and drive adoption of new Salesforce features.
Business Partnership
- Collaborate with stakeholders across sales, marketing, customer service, and retail operations.
- Support vendor evaluations and third-party integrations.
- Drive change management and user adoption initiatives.
Qualifications and Skills
Required Qualifications
- Certifications: Salesforce Certified Technical Architect or Application Architect; plus Sales Cloud, Commerce Cloud, and Field Service Lightning certifications.
- Experience: 7+ years in technology, 5+ years in Salesforce architecture; 5+ years in retail technology (luxury preferred).
- Skills: Apex, LWC, Visualforce, REST/SOAP APIs, Boomi, data modeling, MDM.
- Education: Bachelor's in Computer Science, Information Systems, or related field.
Preferred Qualifications
- Advanced Salesforce certifications (CTA, Marketing Cloud, Analytics Cloud).
- Integration architecture certifications (Boomi, MuleSoft).
- Experience in luxury retail, jewelry, or high-end consumer products.
- Familiarity with mobile, proximity-based engagement, and AI-driven personalization.
Key Competencies
- Strong architectural vision and problem-solving skills.
- Excellent communication and stakeholder engagement.
- Project management expertise in Agile/Scrum environments.
- Cultural alignment with luxury retail and customer-centric values.
Working Standards:
- This is a hybrid position with 3 days required in office, or on assigned days
Range: $140,000 - $145,000 per year
Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.
This position offers benefits that include employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty. Our benefits program includes: medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, Ben Bridge Jeweler offers a 401(k) plan with a company match. We offer reduced ORCA rate pass and reasonable parking rates.
Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
