Customer Service Representative (Administrative)
As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.
As a Customer Service Representative (CSR), you'll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.
Why you'll love working here:
- We offer a full-time, Monday-Friday work schedule.
- You'll receive paid time off (PTO) at a generous accrual rate.
- You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
- We're a stable and growing family-oriented company who regularly offers career advancement opportunities.
- We believe in upskilling our employees and promoting from within.
- You'll have the opportunity to utilize Culligan equipment in your home free of charge!
- Previous experience in an office customer service or call center role highly preferred
- Strong time management skills, problem-solving abilities and attention to detail
- Proficient in Microsoft Office (word, excel, outlook)
- Excellent communication skills, both written and verbal
- Excellent organization and multi-tasking skills
- Ability to remain calm under pressure and handle challenging situations with professionalism.
- Extensive problem-solving, order processing, and helping to manage customer accounts
- Provide proactive sales support by developing close relationships with customers
- Schedule service and delivery orders
- Coordinate schedules with the service/operations team
- Contact customers for purposes of scheduling additional services or offering maintenance plans
- Refer unresolved customer grievances to designated departments for further investigation
Education
Preferred- High School/GED or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
