End User Support Technician - Intermediate (Finance)
As an End User Support Technician (Intermediate) with Equifax, you will act as the point of contact for all company applications, laptop, mobility & printer user issues and ensure prioritization and resulting resolutions meet the needs of the company. This position's primary role is to provide day-to-day technical support to internal staff through in-person interaction five days a week in our Boise, Idaho office. You will analyze, troubleshoot, and resolve hardware and software systems issues. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of end user technology hardware, OS and software. Additional responsibilities will include support of network related issues as assigned.
- This position is based in Boise, Idaho. This resource should be local to Boise and will be required to work from this Equifax office location.
- Corporate Office expectations: Onsite 5 days a weekly requirements (each Monday, Tuesday, Wednesday, Thursday, and Friday).
- Due to the nature of End User Support roles, this role will require additional onsite responsibilities outside of normal business hours as needed.
- This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.
What you will do
- Contribute with Technical Support to walk up customers, via direct messaging, shoulder taps, phone calls, etc.
- Level 2 support of conference room technology (Audio/Visual kits).
- Deliver new equipment (laptops & accessories) within agreed service levels.
- Proactively identify and complete projects that add value to the department and/or our customers.
- Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)
What experience you need
- 2 to 4 years of experience collaborating with team members to resolve local end user support issues and sitewide incidents
- Experience analyzing, troubleshooting , and resolving hardware/software and Audio/Visual systems issues.
- Experience should include provisioning, installation/configuration, operation, and maintenance of end user technology hardware, OS and software.
What could set you apart
- Experience troubleshooting Local Network (ethernet) and WiFi Network issues is preferred
- Macbook OS troubleshooting experience is a HUGE plus in addition to support of Windows 10 and 11 OS related issues. This is a 50/50 environment.
- Android and iPhone mobile device troubleshooting experience.
- Associate's Degree in relevant field
- Related Networking certifications preferred
- Cloud Certification Strongly Preferred
- Collaboration - Able to collaborate with team members and other departments
- Initiative - Identifies common technical issues and takes appropriate action to collaborate with team members.
- Technical Advising and Consulting - Able to complete technical tasks self-directed with guidance from senior team members
- Troubleshooting - Ability to identify and resolve advanced sitewide incidents
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