Wealth Client Advisor I (Finance)

As a Client Services Associate, you will be responsible for providing exceptional administrative support to the Financial Advisors and our members with their investments and financial needs. Accountable for providing a world class member experience to our members and assist with cultivating member relationships.

Direct Reports: None

HOW YOU WILL MAKE AN IMPACT 

- Perform day-to-day administrative tasks to include, but not limited to, answer phone calls, process documentation, schedule all appointment types, respond to emails, reminder calls to all appointments, and various requests from external members and internal staff. Greets, directs, and gets to know clients as necessary when they come in the office. Confirms client appointments by phone daily. Prepare for member meetings by collecting all necessary documentation, order any necessary materials and have ready and available at time of meeting, and prepare any virtual material when applicable. 

-Manage relationships with clients on behalf of the financial advisors. Provide support on products and services to the financial advisors and our clients. Process paperwork for annuities and life products. Review all submitted paperwork for accuracy and completeness before submission. Delivers policies when asked by advisors. Follow up with advisors, client, or broker dealer to obtain necessary documentation. Maintains client sales force database and coordinates client review. Establish and Maintain client files to meet compliance requirements. Process activity such as asset movements and pull checks. Accountable for developing and maintaining referral tracking processes to include calls, scheduling, and managing calendar with attention to review calls as well as sending review postcards in a timely manner. 

-Direct and lead the branch champion program. Accountable for scheduling and conducting quarterly meetings and send communication regularly. Confirm and follow-up of all non-client referrals within the department and working with retail staff as needed. 

-Assist with resolving any issues or concerns of members with input from the financial advisors. Assist with coordinating and delivering reports for client events, as well as maintain the wealth management area ensuring supplies are up to date. 

-   Prepare and distribute weekly and monthly data sheets for advisors to call on as well as prepare and deliver new business reporting for the VP of Wealth Services on an as needed basis. 

-Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Credit Union Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control. 

--                 If applicable: this position may have additional duties to include bilingual duties noted in the Bilingual Policy. 

WHAT YOU WILL NEED TO SUCCEED 

Experience 

3-5 years customer service experience in banking, retail, or related field required. 

Education / Certifications / Licenses

A High School Diploma or equivalent.  Must be able to be registered with the SEC and have a valid driver's license. 

PREFERRED SKILLS

 

• Knowledge of Sales Force.
• Strong analytical and decision-making skills.
• Strong understanding of banking and lending products.
• Experience in understanding the financial needs of all types of clients.
• Sound knowledge of local market.
• Ability to meet deadlines and manage expectations.
• Demonstrated strong Community Presence.
• Professional level of verbal and written communication skills are essential to the position.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Demonstrated knowledge of Credit Union regulations, products, policies, procedures, and services.
• Ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.
• Obtaining cooperation and agreement on important outcomes via frequently complex and senior level dialogues.
• Ability to provide world class member service while executing Interra's vision, mission, and delivery of Core Values.

INTERPERSONAL SKILLS 

 

• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

COMPETENCIES

 

• Effective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.
• Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
• Member Focus - Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.
• Resilient - Maintains composure under pressure; handles difficult situations effectively, maintains a positive attitude despite adversity; uses adversity as a learning opportunity.
• Self-Motivated - Demonstrates initiative to address challenges, accomplish tasks, and seize opportunities, even when challenged. Demonstrates appropriate urgency and positive attitude while doing so.
• Teamwork - Effective team player who adds complementary skills and contributes valuable ideas, opinions, and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

  ADA REQUIREMENTS 

Physical Requirements 

 

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in emergency situation.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

 

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

 

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time.  Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law. 

 

 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Investments