Account Installation Lead Analyst - Evernorth Payer Solutions - Hybrid (Finance)
The Evernorth Payer Solutions Implementation team is seeking an Account Installation Lead Analyst. Incumbent will provide leadership and support on complex client implementation and migration assignments and projects. This client-facing role involves capturing the client's business and IT functions/processes and interfacing those into Cigna systems and processes while adhering to Cigna standards. Ensures a smooth transition to Client Service departments for post-implementation management. Supports the Payer Solutions Implementation process and Account Installation Advisors.
Key attributes: Exercises foresight, planning, and delivering on initiatives for client migrations, projects, and partnering with team members. Develops relationships with external customers and internal matrix partners. Utilizes professional knowledge and has the ability to provide good judgement and quick decisions. Works on broad projects which requires understanding of the larger scope of business. Identifies areas for improvement and initiates awareness to increase productivity, quality, and effectiveness.
Primary Functions:
- Drives implementation and migration project plans, coordinates and hosts meetings in support of Sales, Account Managers, and Business Operations Leads targeting cost-effective solutions. Conducts analysis, capture requirements, manage and track timelines in order to meet client specific needs and target go-live dates.
- Manages the deployment of product requirement additions or changes to appropriate business units as needed.
- Accurately analyzes, translates, validates, and triages client requests and creative growth opportunities related to product requirements, additions, and changes across all Payer Solutions business units and the Cigna & Evernorth platforms.
- Manages and leads projects as assigned, multitasking effectively to ensure daily requirement requests are completed and turned around within required timeframes.
- Attend validation meetings as needed; run customized and scheduled project plans, manage tracking and report distribution for internal/external clients as requested.
- Point of escalation for urgent client setup issues for Account Management and Client Service teams. Interface with IT and Business triage teams to collaborate on resolution of critical issues.
- Adheres to all organizational SOPs, policy and procedures, training guides and Compliance standards; provide subject matter input as it relates to checklists and SOPs
Key Qualifications:
- High School Diploma required; Bachelor's degree preferred
- Proficient PC skills; Microsoft Office 365 Suite, plus web-based meeting software (WebEx, Teams, etc.)
- Excellent verbal and written communication and presentation skills
- Knowledge of the Cigna Payer Solutions and/or healthcare industry highly preferred
- Detail oriented with strong analytical and problem-solving skills
- Ability to identify, document, and resolve challenges to implementation solutions
- Demonstrated leadership capabilities
- Knowledge of change ideation and planning
- Proven ability to effectively communicate with leadership
- Ability to manage timelines and meeting tight deadlines
- Ability to adapt in a dynamic work environment and make independent decisions
- Strong organizational, prioritizing skills and ability to multi-task
- Strong customer service focus
- Demonstrated ability to work with other departments/teams to resolve issues
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
