Care Coordinator (CTRI) (Personal Services)

The Community Translational Research Institute (CTRI) brings together key institutions and individuals from the public and private sectors, including academic, public health and community medicine institutions, as well as neighborhood schools and  community-based organizations  for the prevention of chronic  diseases.  CTRI transforms population health  practice through translation of prevention science into community-based programs and sustained practice and policy. The founding CTRI partners include leaders of  the  Claremont  Graduate  University School of  Community  and Global Health, the County  of  Riverside, the Inland Empire Health Plan, and the University of California Riverside School of Medicine.

Heluna Health invites applicants to apply for the position of Care Coordinator (CC)The Care Coordinator (CC) serves as the backbone for operational efficiency. Responsible for managing lower-risk caseloads

This is a full time (40 hours per week), benefited position. Employment is provided by Heluna Health

The pay rate for this role is $28.85 per hour.

ESSENTIAL FUNCTIONS

Caseload Management

• Manage and monitor a lower-risk caseload (Tier 3), conducting outreach, assessments, and milestone check-ins.
• Coordinate and assign appropriate roles and responsibilities within the care team to ensure efficient service delivery and client support.
• Maintain regular contact with clients to ensure engagement and adherence to care plans. Track client progress and adjust support strategies based on evolving needs.
• Participate in case reviews, case conferences, and co-review Comprehensive Health Assessments (CHAs) alongside the RN and Care Coordinator to inform shared care planning.

Care Coordination and Logistics

• Coordinate client appointments, transportation services, and access to durable medical equipment (DME) to support continuity of care and reduce barriers to service.
• Conduct proactive outreach and follow-up on referrals to ensure timely connection to services and sustained client engagement. Document all outreach attempts.
• Monitor logistical follow-through and resolve any barriers to care.

Interdisciplinary Support

• Provide support to Psychiatric Mental Health Registered Nurse (RN), Behavioral Health Case Managers (BH CMs), and Community Health Workers (CHWs) by assisting with delegated tasks to enhance team efficiency and client care.
• Assist in reinforcing care plans, managing communications, and preparing documentation
• Assign and clarify care team roles to optimize workflow and service coverage.

Case Reviews & Continuous Improvement

• Participate in regular (systematic) and as-needed (ad hoc) case reviews to support collaborative care planning and ensure quality service delivery.
• Contribute to quality improvement initiatives and team learning.
• Share client updates, identify service gaps, and help develop solutions that improve outcomes.
• Other duties assigned.

JOB QUALIFICATIONS

Education/Experience

• A Bachelor's degree or higher from an accredited college or university in Health Information Systems, Public Health, Public Policy, Psychology, Social Work, or a related field preferred
• Active Licensed Professional Clinical Counselor (LPCC) or Licensed Clinical Social Worker (LCSW) preferred.
• Experience with Case Management and certification of Case Management preferred.
• Experience with researching, studying, and making recommendations to support health or social service programs or policy.
• Two (2) years in a highly responsible management experience in program administration for underserved populations preferred.
• Strong organizational skills, including an ability to manage multiple work projects simultaneously, track project details, and meet deadlines.
• Strong technical skills with Microsoft excel and experience with database management (e.g., Electronic Health Record Systems) preferred.
• Ability to attend meetings, provide training, technical assistance,  and  other job-related  duties in locations throughout Southern California and have reliable transportation to carry out essential functions.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Other Skills, Knowledge, and Abilities

• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Teams, Outlook, Zoom etc.
• Able to multi-task and set workload priorities for time sensitive projects/tasks.
• Ability  to  problem  solve and  make recommendations to processes, policies, etc.
• Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.
• Able to work in a very diverse environment and with diverse individuals.
• Ability to be flexible in meeting changing work tasks and timelines; must be dependable and reliable.

PHYSICAL DEMANDS

Stand Frequently

Walk Frequently

Sit         Frequently

Handling / Fingering Occasionally

Reach Outward         Occasionally

Reach Above Shoulder    Occasionally

Climb, Crawl, Kneel, Bend      Occasionally

Lift / Carry                 Occasionally  - Up to 30 lbs.

Push/Pull                         Occasionally  - Up to 30 lbs.

See                                 Constantly

Taste/ Smell                 Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs./day)

Frequently (2 - 5 hrs./day)

Constantly (5+ hrs./day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

APPLICATION PROCEDURES

Interested candidates should submit a resume and cover letter for consideration.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation,  pregnancy  or  perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description

Salary Minimum: 28.85Salary Maximum: 28.85