Receptionist/Scheduler (DHWC- Oral Health) (Finance)
About Company:
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Organization's Mission and Commitment to Health Equity:
The mission of Methodist Healthcare Ministries of South Texas, Inc. (MHM) is "Serving Humanity to Honor God" by improving the physical, mental and spiritual health of those least served in the Rio Texas Conference area of The United Methodist Church. Methodist Healthcare Ministries of South Texas, Inc. believes that to improve the wellness of the least served and fully live out its mission of "Serving Humanity to Honor God," it must recognize the inequities inherent in its communities that contribute to poor health outcomes. Health Equity is both the process and goal by which Methodist Healthcare Ministries seeks to carry out that purpose. Health Equity is a framework of thought and action that strives to reduce racial and socio-economic disparities and create fair and just opportunity for every person to reach their full potential for health and life and contribute to that of others.
About the Role:
The Receptionist/Scheduler at DHWC- Oral Health serves as the vital first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing appointment scheduling efficiently to optimize patient flow and provider availability. The position requires coordinating communication between patients, dental staff, and external parties to facilitate smooth operations within the oral health clinic. The Receptionist/Scheduler plays a key role in maintaining accurate patient records and handling administrative tasks that support clinical services. Ultimately, this position contributes significantly to patient satisfaction and the overall effectiveness of the dental care team at the San Antonio location.
Essential Duties:
- Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department.
- Schedules, updates, and accommodates patient preferences for patient appointments for multiple providers and departments.
- Maintains privacy of protected health information (PHI) in accordance with HIPAA
- Maintains medical and/or dental electronic records.
- Supports all clinic and clinical support areas of organization to include Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting and Registration department.
- Collects payments for services and products and prepares deposits daily.
- Collects and reviews registration documents.
- Provides excellent customer service.
- Process request for external medical records.
- Welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel.
- Orders, receives, and maintains office supplies.
- Assists in the resolution of complaints, requests, and inquiries from all patients.
- Routes incoming, outgoing mail, and correspondence, including e-mail and faxes.
- Performs other clerical duties as needed, such as filing, faxing, photocopying, and collating.
- Responds rapidly and appropriately to complaints, volatile patients, and clients; Initiates de-escalation, remedies and resolutions or elevates to appropriate leader or another staff member.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED) required. One year receptionist experience in a healthcare setting required. Two years of college education within a Business or Executive Secretarial Science program preferred.
Language Ability:
Ability to read and interpret documents such as simple instructions, short correspondence, and memos. Ability to effectively present information to clients, patients, and other team members in the organization. Fluent in English. Spanish bilingual required.
Reasoning Ability:
Ability to apply understanding to carry out instructions furnished in written, oral, or schedule form. Ability to deal with problems involving a few concrete variables in standardized situations.
Must understand processes, define problems, collect & interpret data, facts, and obtain valid conclusions.
Proficient reasoning skills, demonstrated by consistent professionalism, with an ability to identify and address organizational needs, develop, and justify recommendations, and be responsive and clear in interacting with individuals at all levels, both internally and externally.
Certificates and Licenses:
None.
Computer Skills:
Demonstrate working knowledge of the Internet, Outlook, and Word. Ability to learn electronic health record software.
Work Environment and Physical Demands:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is exposed to a medical, dental office environment
having direct contact with patients and clients. Position necessitates bending, stooping, twisting, turning, walking, climbing step stools, sitting and standing for periods of time. Must be able to lift and maneuver 25 pounds.
