Sr. NOC Manager (Project Management)
At Schurz Broadband Group, we have the job for you! We have an immediate opening for a Senior Manager - NOC. This position will contribute to the development and execution of the NOC vision and strategy in partnership with the VP of Service Assurance. They will oversee multi-shift teams and be directly accountable for NOC operations, including procedure development, tool optimization, team growth, and fostering a service-driven culture.
Title: Senior Manager - NOC
Location: Remote/Hybrid (Office located in Hagerstown, MD)
Rate: $110,000-$140,000 annually
Full-Time/Part Time: Full-Time
Reporting to: VP of Service Assurance
Description
This leadership role demands a strategic blend of technical expertise, operational excellence, and team-building capabilities to deliver high-performing Network Operations Center (NOC) services. This NOC supports six distinct properties across the United States, requiring a scalable, responsive, and service-driven approach. The Senior Manager will contribute to the development and execution of the NOC vision and strategy in partnership with the VP of Service Assurance. They will oversee multi-shift teams and be directly accountable for NOC operations, including procedure development, tool optimization, team growth, and fostering a service-driven culture. Flexibility in scheduling and availability outside standard business hours are essential. Success in this role requires strong cross-functional collaboration and exceptional communication skills.
Primary Responsibilities Include:
- Lead the Schurz Broadband Group NOC, including implementation of all operational processes ensuring 24/7 operations through comprehensive shift scheduling, staffing plans, and adherence to the Business Continuity Plan.
- Oversee real-time monitoring of network health across access equipment, core network, optical transport, and enterprise/wholesale customers.
- Partner with VP Service Assurance to shape and execute the NOC strategy, ensuring alignment with organizational goals and the integration of industry best practices.
- Establish clear incident response procedures and drive continuous improvement focusing on Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR).
- Govern Network Change Management across the organization, define and enforcing effective change management policies as well as serving as the Change Approval Board (CAB) coordinator and chair.
- Maintain a centralized knowledge base covering troubleshooting steps, general processes, escalation procedures and system configurations.
- Ensure compliance with internal standards, SLA requirements, and regulatory obligations.
- Serve as the primary escalation point for urgent and high-impact network incidents.
- Communicate clearly and confidently with executive leadership, customers, and partner teams during outages and service disruptions.
- Coordinate communication to customers and all other stakeholders as required, including through Social Media, Network Status Maps/Pages, Text, Calls, or other prescribed methods
- Deliver comprehensive incident reports that include a timeline of events, impact analysis, remediation steps, and recommendations for process improvements and preventative measures to reduce future risk. Promote knowledge sharing via internal documentation, incident and RCA reviews, and vendor-specific training.
- Train and mentor NOC Analysts, fostering a culture of accountability, technical discipline, and cross-functional collaboration.
You will need to have:
- Bachelor's degree in Networking, Engineering, Information Technology, or a related field preferred; equivalent industry experience will also be considered.
- 10+ years of experience in a Network Operations role
- 5+ years in a leadership capacity
- Demonstrated success managing 24/7 NOC or Technical/Network Support Operations
- Proven ability to lead and scale technical teams while instilling best-in-class operational discipline.
- Strong communicator with the ability to simplify complex technical issues for stakeholders at all levels.
- Proven ability to lead, mentor, and develop high-performing technical teams.
- Extensive expertise in fiber optic technologies, including GPON/XGSPON, Active Ethernet, IP/MPLS transport, as well as hybrid fiber-coax networks and DOCSIS 3.x.
- Comprehensive understanding of broadband and telecommunications networks, with a track record of analyzing network performance, identifying trends, and implementing proactive and reactive risk mitigation strategies.
Even Better If You Have:
- Cisco (CCNA, CCNP, CCIE), Juniper Networks Certification (JNCIA, JNCIS), Calix Certified Professional (CCP), Net+, and/or other relevant industry certifications are considered a strong asset.
Working Conditions:
- Ability to work while seated for prolonged periods of time
- Periodic travel may be required, approximately 10-15%
Why Join Schurz Broadband Group?
When you join Schurz Broadband Group, you'll be part of an award-winning company and team. We offer a comprehensive benefits package, including:
- Group health & dental insurance
- 401(k) program with company match
- Generous PTO program
- Company wellness program
- Employer-paid short- and long-term disability
- And much more!
We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today.
Schurz Communications and its subsidiaries' strategic objectives:
- We will attract, invest in, communicate with, and retain top talent.
- We will innovate, partner, experiment and create a better future together.
- We strive to continuously improve operating performance to ensure sustained growth.
- We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
