Resiliency Client Engagement, MD (Finance)
Team: Enterprise Resiliency Office
Role: Resiliency Client Engagement Manager, Managing Director
Job Description
Who we are looking for
The Resiliency Client Engagement Manager, Managing Director partners cooperatively across State Street businesses, corporate resiliency and risk management programs, our clients, and our regulators in support of resiliency matters.
They will build relationships with State Street's client-facing teams to guide and oversee client interactions ensuring consistent messaging and information-sharing about State Street's resiliency programs and resilience posture. Engagement with key stakeholders will include client due diligence activities and inquiries, client and internal presentations, advising on resiliency risks associated with business operating models and coming to agreement on contractual resiliency terms and commitments, including emerging requirements such as DORA.
This role requires effective communication and active listening skills. The successful candidate must be able to engage with clients to convey the value and integrity of our programs, which drive global resilience for State Street, while strengthening our client's confidence in our resilience posture.
What you will be responsible for
As a Resiliency Client Engagement Manager, Managing Director, you will:
- Represent the Enterprise Resiliency Office to internal teams across the three lines of defense and externally to clients
- Engage with and guide client-facing teams in response to resiliency related questions; partner with them to respond to client inquires and commitments; set expectations
- Deliver presentations and resiliency program overviews internally and to clients
- Consult and approve contract language pertaining to operational resilience and business continuity, including contractual commitments for information and document-sharing
- Monitor and report on client engagement metrics
- Partner with all corporate teams that contribute to the firm's resilience to drive a coordinated and consistent response to clients
- Support RFP/DDQ process for resiliency and business continuity
- Support and participate in joint tabletop exercises with clients
- Maintain awareness of current and emerging regulatory requirements and expectations and resiliency best practices
The required skills and qualifications are:
- Strong communication skills, including written, verbal and presentation skills
- Ability to interact with challenging stakeholders, internally across the organization, and externally with clients and regulators
- Relationship building skills including teamwork, conflict resolution, negotiation, trustworthiness
- Strategic thinking skills including visioning and the use of critical thinking to solve problems
- Planning and management skills across multiple high-profile projects simultaneously
- Understanding of the regulatory landscape for operational resilience
- Relevant regulated financial service expertise
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Salary Range:
$170,000 - $252,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary Minimum: 170000Salary Maximum: 252500