Flexible Work Arrangement - Hybrid

Department Overview:

The Operational Excellence department provides oversight and management for PJM's Operational Excellence (OpEx) program and Internal Controls program. Its primary goal is to enhance PJM's OpEx culture by fostering awareness, enabling collaboration, and facilitating the sharing of best practices and tools related to Continuous Improvement (including Human Performance Improvement, Event Analysis, Education, and Training), Innovation (Through Collaboration and Partnerships), and Data-Driven Decision-Making (Including Event Prevention and Metrics).

Job Overview:

The (Sr./Lead) Analyst I (II) is responsible for coordinating efforts to support the Operational Excellence focus areas including Human Performance Improvement, Event Analysis and Training. This includes working closely with the teams and sponsors across PJM to coordinate Human Performance and Compliance Training, Event Analysis process step management which includes event entry through corrective action development, and administration and management of the event analysis and action item tracking tool.

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to clearly convey information across various teams and stakeholders. They will demonstrate strong organizational abilities, effectively managing tasks, deadlines, and priorities. A keen attention to detail is essential, ensuring accuracy and consistency in all aspects of their work, from documentation to task completion.

Essential Functions:

General Functions: Employee must be able to work independently and as part of a team on work assignments to support the department. These assignments will vary and include project coordination, process documentation, and process improvement development.
General Functions: The employee must possess demonstrated abilities of effective analytical and reasoning capabilities, refined verbal skills, and presentation skills. Candidate must also possess the ability to effectively present information to peers, PJM management, PJM Stakeholders, and public groups.
General Functions: The employee must be able to define problems, collect data, establish facts, determine possible solutions and draw valid conclusions.
Support and facilitate the development of annual program goals and detailed work tasks based on defined program strategies.
Provide support, leadership, and guidance to the Cross Divisional Core Team members for implementing the program and process improvements consistently across PJM
Monitor, review and communicate trends and emerging issues; provide escalation of issues where needed
Support and participate in, and ensure alignment with, key industry groups including NERC, NATF, and ReliabilityFirst
Develop and communicate key Program metrics
Support and facilitate Human Performance Tool Training, TapRooT Training, and Corrective Action Tool Training
Support administration and requirements gathering and implementation for the event analysis and action item tracking tool
Support projects and initiatives in the Operational Excellence department and Compliance division

Characteristics and Qualifications:

Required:

Bachelor's degree in Business Administration, Computer Science, Engineering or 5 years of equivalent work experience
5 years of work experience coordinating or supporting Operational Excellence, Human Performance Improvement, or process improvement programs
5 years of Knowledge of industry-standard and best practices for human performance improvement and event analysis programs5 years
5 years of experience with: Project coordination, Process Improvement, Process Documentation, Event Analysis, Quality Assurance
Ability to communicate effectively with management, peers, and customers
Ability to communicate effectively through written and verbal skills
Ability to produce high-quality work products with attention to detail
Ability to visualize and solve complex problems
Experience leading teams
Experience writing process documentation
Experience with implementing process improvements
Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

Preferred:

MBA, MS Information Systems or at least 5 years of work related experience
Experience with supporting an Operational Excellence program in the Electric Utility Industry or a similar relevant industry
Experience with PJM Operations, Markets, Planning, and ITS functions
Experience with PJM's internal systems, business process, and tools
Experience with PJM's regulatory and governing documents
Experience with developing and/or documenting controls

Apply Here

Flexible Work Arrangement - Hybrid

Department Overview:

Job Overview:

General Functions: Employee must be able to work independently and as part of a team on work assignments to support the department. These assignments will vary and include project coordination, process documentation, and process improvement development.

General Functions: The employee must be able to define problems, collect data, establish facts, determine possible solutions and draw valid conclusions.

Support and facilitate the development of annual program goals and detailed work tasks based on defined program strategies.

Provide support, leadership, and guidance to the Cross Divisional Core Team members for implementing the program and process improvements consistently across PJM

Monitor, review and communicate trends and emerging issues; provide escalation of issues where needed

Support and participate in, and ensure alignment with, key industry groups including NERC, NATF, and ReliabilityFirst

Develop and communicate key Program metrics

Support and facilitate Human Performance Tool Training, TapRooT Training, and Corrective Action Tool Training

Support administration and requirements gathering and implementation for the event analysis and action item tracking tool

Support projects and initiatives in the Operational Excellence department and Compliance division

Characteristics and Qualifications:

Required:

Bachelor's degree in Business Administration, Computer Science, Engineering or 5 years of equivalent work experience

5 years of work experience coordinating or supporting Operational Excellence, Human Performance Improvement, or process improvement programs

5 years of Knowledge of industry-standard and best practices for human performance improvement and event analysis programs5 years

5 years of experience with: Project coordination, Process Improvement, Process Documentation, Event Analysis, Quality Assurance

Ability to communicate effectively with management, peers, and customers

Ability to communicate effectively through written and verbal skills

Ability to produce high-quality work products with attention to detail

Ability to visualize and solve complex problems

Experience leading teams

Experience writing process documentation

Experience with implementing process improvements

Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

Preferred:

MBA, MS Information Systems or at least 5 years of work related experience

Experience with supporting an Operational Excellence program in the Electric Utility Industry or a similar relevant industry

Experience with PJM Operations, Markets, Planning, and ITS functions

Experience with PJM's internal systems, business process, and tools

Experience with PJM's regulatory and governing documents

Experience with developing and/or documenting controls