Network and Security Engineering Manager (Information Technology)
The salary range for this position is at $110,000. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.
1. Job Summary:
The Network and Security Engineering Manager is responsible to manage and the YMCA's network infrastructure with a strong focus on security and robust connectivity. Lead a team of engineers, ensure the reliability, protection, and optimal performance of all networked systems. Implement rigorous security measures, safeguarding data, and maintaining high standards for network availability. Collaborate with internal departments and external partners to continuously enhance the organization's security posture and adopt best practices in network management and cyber defense. Support the YMCA's WAN/LAN infrastructure. Design and implementation of WAN/LAN solutions to support YMCA end users in accordance with strict networking guidelines. Assist in evaluating, recommending, and implementing network hardware needs and actively help in the development of IT strategies and policies. Provide technical support to end users, as needed, to diagnose and resolve connectivity issues.
2. Essential Functions:
Oversee daily operations of the Network and Security Engineering teams including management, training, and mentoring.
Manage the development and delivery of IT standards, best practices, architecture, and systems to ensure information security across the enterprise.
Configure network devices including routers, firewalls, switches, access points, and printers.
Provide escalation support for network-related issues and mentor Service Desk staff.
Collaborate with vendors and third-party service providers to manage contracts, SLAs, and performance metrics.
Design and implement metrics for management of systems software and support disaster recovery plans.
Document and maintain network equipment and architecture configurations.
Assist IT leaders and business unit leaders in defining future project directions to ensure strategy alignment.
Use Change Control processes.
Ensure systems software is maintained at current levels and support emergency response after business hours.
Document support processes and technology reference materials.
Keep systems software within six months of the current level and at the latest maintenance levels.
Communicate with vendors for problem resolution and fixes.
Support disaster recovery plans and measures.
Possible travel related to existing networks or new acquisitions within the state of Minnesota & western Wisconsin.
Maintain documentation for all aspects of the network and security domains.
3. Relationships:
This position reports to the AVP of IT and Security. This position will work directly with both Network, Security, Service Desk and Digital Support Teams. The incumbent interacts regularly with branch and Association staff while providing support for critical incidents and reporting.
4. Qualifications:
Required
Bachelor's degree or equivalent technical and customer service skills in a related field
Eight (8) or more years of combined network and security administration, engineering, or management experience.
Five (5) or more years of technical customer service background.
Previous experience managing people.
Advanced technical knowledge of network, security, client/server, and cloud environments.
Experience with Cisco Routers, HP Switches, and Cisco ASA firewalls.
Experience defining and negotiating solution options considering risks, costs, and business impact.
Preferred
Certifications: MCSE, BCNA, BCNE, CCNA, CCNP, CISSP, Security +
Strong mental agility, critical thinking, and adaptability
Solid interpersonal skills, proactive, self-starter, and highly motivated
Certifications: MCSE, BCNA, BCNE, CCNA, CCNP, CISSP, Security +
Strong mental agility, critical thinking, and adaptability
Solid interpersonal skills, proactive, self-starter, and highly motivated
5. Working Conditions:
Must be able to work on a computer for extended periods of time
Ability to travel to various YMCA locations within Minnesota and Wisconsin
Ability to respond to emergency situations after normal business hours
Occasional on call duties
Ability to lift and carry boxes containing computer hardware, up to 50 pounds, during the configuration and installation process
6. Additional Notes:
This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from other senior level team members or their representatives in completing projects or performing duties deemed necessary for the branch or Association success.
Diversity, Equity and Inclusion Pledge
The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association's mission, vision and values of caring, equity, honesty, respect and responsibility.
The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.
